042 9669229
DATA PRIVACY POLICY
Roe Oils Ltd respects our customer’s right to privacy. We treat as confidential all of the personal information you give to us when ordering our products or requesting a quote on our website. By using the Roe Oils website or by registering as a customer with Roe Oils, you agree to our use of your data as set out below.
HOW WE COLLECT INFORMATION?
In order request a quote on our website, you will need to provide us with some personal details so that we can accurately quote and reply to your request. This includes your name, delivery region, telephone number or email address so that we can respond to your request.
When ordering any of our products over the phone or in our office, you will need to provide us with some personal details to complete registration. We only request the personal information we require to complete your order. The personal information required includes your name, address, email address, telephone contact number(s), delivery location details and payment details.
When visiting our website a message will appear stating that we use cookies to help identify your computer so we can tailor your user experience on the site. You may disable cookies at any time by going to your browser and following the instructions for disabling cookies. These instructions vary from one browser to another and so we cannot offer you specific details on disabling cookies, you must check with your own browser what steps are required.
Roe Oils cannot be held responsible, and accept no liability, for unauthorised access to the public network beyond its reasonable control and all information provided by customers is done entirely at the customers’ own risk.
HOW WE USE YOUR INFORMATION?
Customer’s personal details are required so that we can process your order, process the payment, deliver the product and post or email your invoices/ statements/ payment receipt. Payment card details are transmitted by Roe Oils in an encrypted form to provide extra security for your online transactions. They are only shared with our Merchant Services payment partner and not with any other third parties.
DATA SECURITY
All customer data is retained securely and is not shared with third parties.
Direct Marketing
We operate a strict opt-in policy for our customers. We will not send you any information unless you have requested it. You will be asked to opt-in if you wish to receive special offers and marketing communication.
HOW CAN YOU UNSUBSCRIBE?
If at any point you no longer wish to receive special offers or marketing communication from us, you can unsubscribe using the following methods:
You can click the "unsubscribe" link in any communication that you receive from us via email. This will automatically unsubscribe you from that type of communication. If you wish to be removed from our mailing list, at any time, you can do so by emailing or phoning Roe Oils.
YOUR RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION
Rectification rights: You have the right to have information held about you corrected if it is not accurate. If your personal details have changed or need to be updated, contact us by email or phone and we will immediately update them.
Access rights: If you require a copy of your account details or details of your personal data held on your account, please contact us by email. We will take all reasonable steps to confirm your identity before issuing any copy of your personal information.
Erasure rights: Should you wish for the personal information we hold to be erased, please contact us. We may need to retain some account details to comply with Revenue and legal requirements.
Data Portability: You have a right to receive a copy of all personal information that you consented to provide to us, or have provided to us as part of your customer registration.
CONTACT US
Roe Oils Ltd, Shercock, Co Cavan
Phone: 042 9669229